Platform scope
This guide applies to Venco Classic and its configured modules. Confirm permissions and integrations for your setup. Edge has different capabilities; consult the platform comparison before applying this workflow.
Confirm access and configuration
The assistant is available to authorized super admins in a configured Classic platform. It operates inside Classic. External conversational integrations are planned, not released, and are not required to use the current assistant.
Ask a focused question
Name the event and explain what you want to know, such as a ticket sales summary or available ticket information. Read the response with the event and reporting context in mind. Supported platform tools determine what the assistant can retrieve or change.
Review proposed changes
For a supported write action, the assistant prepares a proposal that requires confirmation. Inspect the event or ticket, the fields being changed and the proposed values before confirming. A natural-language request alone should not replace your review of an operational change.
Verify the result
After confirming a change, review the relevant event or ticket information. Treat an AI answer as something to check, particularly before publishing customer-facing information or making an operational decision. Use the ordinary platform workflow when the requested action is not supported.