Guest experience

Apple Wallet and Google Wallet event passes

Why mobile passes are a practical upgrade to the guest journey.

A ticket has one important job on event day: be easy to find when the guest reaches the door. Wallet passes make that moment simpler by placing the credential in a familiar, accessible place on a guest's phone.

Less searching, faster entry

Guests do not need to search their inbox for a confirmation email or remember which browser tab held their QR code. A pass is available from the lock screen or wallet, which helps the line move with less friction.

Useful information, close at hand

A well-designed pass can carry event name, date, entry details and the guest's ticket type. It gives guests a dependable reference point and reduces repetitive operational questions.

Part of a connected journey

Wallet passes work best when they are part of a considered flow: confirmation, reminder, arrival details and a confident check-in process. The technology is simple; the experience it enables is what matters.

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